Everything you need to know to get the most of our support.
There are a few ways to request support. We have a public support system which we use to track all requests. We usually respond within 24 hours during regular business hours in the Central European Time Zone (CET). We're also available via telephone and mail for urgent matters.
Make sure to check the documentation and troubleshooting articles before contacting our support team. The search engine is up to date and may take you to the relevant article quickly.
In a nutshell, a complete and comprehensive overview of the issue at hand must be provided to the support team in order to speed up the process:
In the the online support system, log in and click the 'New support ticket' button:
Now you need to fill out a form.
Try to be as accurate as possible when filling out the following fields:
Drop us a line at [email protected].
For sales related questions and urgent issues, you can reach out by phone +32 (0)15 79 65 31.