✅ Update 23:17 CET
The incident originated from a power event affecting infrastructure within one of the datacenter facilities. The power interruption caused a number of racks and the network, compute, and storage infrastructure hosted within them to lose power or connectivity.
The backup power systems did not work as expected, causing temporary disruptions to databases and other services. Power and connectivity have since been restored, and the issue is resolved. Further investigation into the power failure is ongoing.
✅ Update 18:52 CET
We have identified a potential external factor that may have contributed to the intermittent issues experienced when performing service management operations. These issues may have caused errors or timeouts when retrieving information about servers and databases.
Services are currently operational again, and we will continue to monitor the situation closely to ensure stability and identify any recurrence.
✅ Update 17:45 CET
The service is back up and appears to be operating normally again. We will continue to monitor the situation closely to ensure stability and identify any signs of recurrence. Further investigation may be carried out to better understand the underlying cause of the issue.
We will provide further updates if there are any significant changes. Thank you for your patience and understanding.
⚠️ Update 15:30 CET
We are currently investigating a suspected database issue that may be impacting service availability and performance. Initial observations suggest the issue could be database-related, but further investigation is required to confirm the root cause and determine the full extent of the impact.
Our team is actively monitoring the situation and working to identify the underlying issue. We will continue to investigate and share further updates as more information becomes available.
Thank you for your patience and understanding while we work to clarify the situation.